Customer Service Course

This course is designed to help you understand the impact of customer service and deliver the best customer service for your clients leading to improved customer loyalty, enhanced brand perception, and delivering long-term success for your organisation.

During this one day course, you will be given the knowledge and practical skills you need to improve your customer service skills, from identifying customers needs to developing your listening and communication skills, through to handling customer complaints.

Delegates on this course will learn: 

• The essential elements of customer service
• An understanding of your customers' experience/journey
• How to use effective communication skills
• How to deal with difficult customers and situations
• How to deal with complaints
• Techniques for managing their workload 

• Understanding customer needs
• Setting and managing customer expectations
• Understanding the impact of the way you do business
• Exploring opportunities for improvement
• Active listening, positive language and rapport building
• The use of effective questioning to ascertain the issues
• Owning the problem
• Prioritising tasks and To-Do lists

For a full course outline, see the Course Outline tab on the menu below or Download the PDF here

This course is for anyone in a customer service role or is moving into a customer service role.

It is ideal for anyone who would benefit from learning or refreshing their knowledge and skills in this area.

Our Customer Service courses are practical courses with small class sizes, a maximum of 6 delegates, which allows for plenty of time to interact with the trainer and ask any questions!

These are held as in-person classroom courses or as live, online courses (over Zoom). All courses, run from 9:30 am to 4:30 pm, with plenty of breaks.

Private / Bespoke Customer Services Courses

We run private one to one and group Excel Courses at our training centres, or at a location to suit you, anywhere in the UK. These can also be held Online. 

See the Private Course tab further down the page for more information.

• Run by a highly experienced trainer
• This course is limited to 10 places so you are guaranteed personal support throughout the day
• Scheduled public courses in Manchester, Birmingham, Leeds and online
• Private courses available throughout the UK and online
• Lunch & refreshments provided (classroom only)
• Course notes and support materials
• Certificate of achievement
• Online courses are live trainer-led sessions via Zoom or Teams